Frequent Asked Questions(FAQs)

What is Online File Backup Protection?
Protect your purchase with Online File Backup Protection. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of one (1) year after the date of purchase.  

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, and check cards or ATM cards, so long as they are connected with one of the major credit card companies previously listed. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept Checks and Money Orders. If you choose to pay by Check or Money Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

How will the charge show up on my credit card?
The charge will appear on your credit card as: FS* macware

I need a copy of my invoice.
When ordering through the Macware website you will receive two emails. One will include a link to a printable invoice.

What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

How do I start a new order?
Simply click on any of the “buy” buttons/links throughout the Macware website. This is how you add products to your shopping cart.

Why do I need to accept cookies?
Cookies are placed on your browser for your convenience, and the FastSpring commerce system used is cookie dependent. When you place an order, information is written onto your hard drive in order to save products in your shopping cart. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

Are cookies a security risk?
No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

How do I download?
Once you complete your order you will be able to download your purchased software from the order confirmation page.

How do I get my serial # or unlock codes for my purchase?
Once your order is complete you will receive 2 separate emails: one with your order information and a link to a printable invoice, and the other with any unlock codes/keys/serials required for each software product.

My unlock code/key/serial number is not working.
If you are unable to use the unlock code/key/serial number sent to you with your order, please contact our support center.

What if the download stops before it is complete?
You are allowed up to 6 attempts or 7 days to download your software, so remove any partially downloaded file and then try downloading again from the link provided to you in your order confirmation email.

I’ve finished downloading, where do I find it?
The best way to know where your download saved is to pay close attention to the “Save As” window at the beginning of the download process. Once you have clicked the download link and selected the option to save the file, you will be given the “Save As” window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it. Do not rename the file you’re downloading, it may cause installation problems.

What is your Refund Policy?
Effective March 1st 2015, Please refer to our Software Return Policy.